Activate FREE SIM
The AA In-Car WiFi Customer Service team is available Monday to Friday 9am to 6pm, Saturday 10am to 5pm and Bank Holiday 11am to 4pm.
Telephone: 0333 301 0057
Frequently Asked Questions
Your service will only start to work once you have activated your service.
Activating your AA In-Car WiFi service is really easy to do. Once you’ve received your Starter Pack, log in to My Account and select ‘activate my service’.
Alternatively you can Call to Connect by contacting our Customer Service team.
To activate your service you will need your SIM number which can be found in your SIM pack or on your unit box.
Setting up your AA In-Car WiFi Unit
How do I connect my WiFi enabled device to my AA In-Car WiFi Unit?
With a full charge, the unit should last for up to 5 hours. Standby time is longer.
How do I connect my WiFi enabled device to my AA In-Car WiFi Unit?
You will need two pieces of information which can be found when you lift the battery cover of your AA In-Car WiFi Unit.
How do I change my WiFi password?
*In order to see your current password, tick the “Display Password” box
Setting up your 3-in-1 SIM
How do I set up my AA In-Car WiFi Unit?
All AA In-Car WiFi SIM Starter Packs contain a 3-in-1 SIM that can be used as a Standard SIM, Micro SIM or Nano SIM depending on which SIM enabled device you have. AA In-Car WiFi SIMs can be used in any unlocked device such as mobile WiFi devices, USB dongles, smartphones and tablets including the iPad mini.
When you order your SIM Only Starter Pack we capture your payment details so that when you come to activate your service the process is as simple as possible, and your monthly invoicing can start in line with your service.
An AA In-Car WiFi SIM will only work in an unlocked device, if you find that your device is not unlocked, please contact your previous network.
For more information about how to unlock you device click here.
What should my settings be?
For Android Users:
Settings > More > Mobile Networks/Cellular Data > Access Point Names > Option > New APN > enter name: AA In-Car WiFi & enter APN: mbb.voiamo.net > Save and set the APN profile.
Leave all other APN settings blank.
For iOS Users:
Please note this process requires an alternative internet source such as WiFi.
Please type into the Safari browser (on the device in which your SIM is inserted) theaa-wifi.com/ios
Select the Auto Configuration iOS file, tap Download & Install > Install > Install > Enter your device password if prompted.
Your settings will be automatically updated.
Please ensure that you have:
What should my Access Point Name (APN) settings be?
Your Access Point Name (APN) settings should be set to mbb.voiamo.net
My Account is a convenient way to manage your AA In-Car WiFi services online. By logging in to My Account you can:
To log in to My Account you will need the email address you used to register with us and the personal password you created.
If you have forgotten your password, you can reset this from the My Account login page.
Our Service Description provides you with full details on your plan inclusions and exclusions.
How much data do I need?
AA In-Car WiFi has 3 different plans depending on if you need a little or a lot of data.
When does my data plan start?
Your data plan starts as soon as your AA In-Car WiFi SIM becomes active.
Once you receive delivery of your AA In-Car WiFi Starter Pack, you will need to activate your service by logging in to My Account, or by contacting Customer Service to activate your service.
Does my AA In-Car WiFi service work outside of the UK?
Yes - you can also use your service outside of the UK in the following countries for low pay per MB rates.
Zone 1 - 10p per MB
Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Romania, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, the USA and the Vatican City.
Zone 2 - 20p per MB
New Zealand and Turkey.
Billing and Payments
How do I pay for my AA In-Car WiFi service?
When you ordered your AA In-Car WiFi service you nominated payment details.
You can change or update these details via My Account.
You will receive a monthly invoice from the AA In-Car WiFi and we will debit the outstanding amount of your invoice from this payment method approximately 10 days after you receive your invoice via email.
Please note: Your bank statement will show a charge from ‘iGEM Communications’.
Your invoice explained
Click here to view our invoice explainer or contact our Customer Service team.
Can I view my previous invoices?
You can view your previous invoices over the past 12 months by logging into My Account
How do I query my invoice?
Click here to download our invoice explainer which explains all your charges. If you have further queries about your invoice please contact Customer Service.
What payment methods do you accept?
You can pay for your service using a Visa or MasterCard debit or credit card, or American Express.
How can I change my payment details?
If you wish to change your payment details please log in to My Account or contact Customer Service.
What is Excess Usage?
Excess Usage (out of plan usage) charges will only apply if you exceed your monthly data allocation or use your service outside of the UK.
To prevent Excess Usage charges, please take note of the Usage and Spend Alerts.
Excess Usage charges:
Usage and Spend Alerts
We provide a FREE alert service to all our AA In-Car WiFi customers to help monitor and control your usage.
This is an advisory service and you shouldn't just rely on the email or SMS reminders to monitor usage.
As part of your AA In-Car WiFi plan you'll receive an amount of inclusive data. We'll automatically send you an email alert to your registered email address when you've exceeded 50%, 85% and 100% of your current data allocation.
In the event that you exceed your data allocation, or choose to use your service outside of the UK, you will start to incur Excess Data charges depending on where you are.
Once you start incurring Excess Usage charges we will alert you for every £10 you spend in Excess Usage charges. For your convenience, Excess Usage is limited to £50 per month. Once you reach your excess spend limit your service will be barred until your next Bill Date. You can increase or decrease this limit, depending on your personal preference, by contacting Customer Service.
Usage Alerts and Spend Controls are a best efforts service. Occasionally notifications may be late due to delays in receiving data records from our partners. As a result, your monthly invoice may include Excess Usage charges in excess of the £50 limit.
If you regularly use up your monthly data allocation it might be worth:
You'll receive your new data allocation at the start of your bill period. This date will be displayed on the your email alert and can also be seen on the first page of your AA In-Car WiFi Invoice.
My unit connects to the internet but cannot establish a data connection or
the data connection is running slow
There are a few reasons why your data connection may be running slow:
If your device is unable to establish a data connection try the following steps:
My device is showing ‘No SIM card installed’
There are a few reasons why your device may be showing ‘No SIM card installed’:
How do I prevent other people from using the connection from my unit?
All AA In-Car WiFi Units are secured by a password that can be found under the battery cover of your unit. You can only connect to your unit if you have access to this password.
Can I use my service to make and receive phone calls and SMS?
Our Data Only service will allow you to connect to all Apps including WhatsApp, Skype and Viber which can be used to make calls and send messages. However, traditional voice and SMS services are not supported.
Does sharing my data affect the speed of my mobile broadband connection?
The AA In-Car WiFi Unit has the capability to connect up to 10 devices simultaneously. However, the speed and quality of your connection may be reduced if two or more devices are using large amounts of data at once, for example when streaming videos.
How do I reset my unit to the default settings?
You can reset the unit to its default settings by switching on the unit and clicking the on/off button 5 times.
Making changes to your service
How do I change my data plan?
You can change your data plan by logging into My Account. To make other changes to your plan not available online, please contact Customer Service.
How do I replace a lost or damaged SIM?
To replace a lost or damaged SIM card please contact Customer Service who will send you a replacement.
How do I reactivate my service?
If you have previously cancelled your service you will need to order a new SIM Card.
Please contact Customer Service to organise a replacement.
Thinking of leaving us?
Please contact our Customer Service team who are here to help with billing, technical and coverage queries.
If you do decide to cancel your AA In-Car WiFi service, cancellation will take place at the end of your current bill cycle, as long as you provide a minimum of 48 hours’ notice.
If you have received a discount on your AA In-Car WiFi Unit and you have been with us for less than 6 months, there may be Early Termination Fees payable.
What are Early Termination Fees?
If you selected a 6 month contract when you ordered your AA In-Car WiFi service, you would have received a discount for your AA In-Car WiFi Unit in return for committing to being a customer for 6 months.
For example, if you cancel your service at month 4, you would still be required to pay your access fee for month 5 and 6, your final invoice will show these charges as an Early Termination Fee.
Orders and Shipping
How do I track my order?
You will receive an email confirmation when we receive your order, then a dispatch notification once your order has been shipped.
Please note if you order an AA In-Car WiFi Unit, it will require a signature when it is delivered, please ensure that there is someone to sign for it, or look out for a card informing you that delivery has been attempted and how to organise redelivery.
If we receive your order before 2pm, it will be shipped the same day via Royal Mail.
For Royal Mail Signed For© you can use ‘Track your Item’ to confirm your item has been delivered and to see the signature that we obtained.
What is your returns/refund policy?
Should you wish to return your unit and claim a refund you may do so within 10 days after it has been delivered to you. The unit must be returned in an ‘as new’ condition along with all its original packaging and boxed accessories and proof of purchase to AA In-Car WiFi at: The AA In-Car WiFi, Express Park, Shipton Way Northampton Road, Rushden NN10 6GL. The unit must not have been personalized, loaded with any data or undergone any other change. You will be responsible for the cost of returning your unit and other items as specified in this policy and for the cost of any services activated or used at any time prior to its receipt by the AA In-Car WiFi. All of requirements in our Terms & Conditions which deal with cancellation of services and returns of equipment apply to this situation. Subject to the terms of this policy the original purchase price will be refunded to you as soon as reasonably practicable and in any event within 30 days after the device is received by AA In-Car WiFi less the value of any missing items and your other outstanding liabilities.
iGEM Communications Ltd © 2017. All rights reserved.
AA In-Car WiFi is a trading brand of iGEM Communications Ltd
iGEM Communications Ltd is a company registered in England & Wales: 10215932
Registered office: 1 Quality Court, Chancery Lane, London WC2A 1HR