Activate FREE SIM

Customer Service

The AA In-Car WiFi Customer Service team is available Monday to Friday 9am to 6pm, Saturday 10am to 5pm and Bank Holiday 11am to 4pm.

Telephone: 0333 301 0057

Frequently Asked Questions

  • Activation

    Your service will only start to work once you have activated your service.

    Activating your AA In-Car WiFi service is really easy to do. Once you’ve received your Starter Pack, log in to My Account and select ‘activate my service’.

     

    Alternatively you can Call to Connect by contacting our Customer Service team.

     

    To activate your service you will need your SIM number which can be found in your SIM pack or on your unit box.

  • Setting up your AA In-Car WiFi Unit

    How do I connect my WiFi enabled device to my AA In-Car WiFi Unit?

    • Your unit uses a mini SIM which has already been inserted
    • Charge your unit using the USB cable provided
    • To turn your unit on, press and hold the power button on the front of the unit until all three LEDs light up. The battery indicator switches from red to green after a few seconds
    • The WiFi indicator will switch from red to green when a WiFi signal is broadcast
    • Finally, the cellular indicator is illuminated blue

    With a full charge, the unit should last for up to 5 hours. Standby time is longer.

     

    How do I connect my WiFi enabled device to my AA In-Car WiFi Unit?

    You will need two pieces of information which can be found when you lift the battery cover of your AA In-Car WiFi Unit.

    • On any WiFi enabled computer, tablet or smartphone, search for Wireless Networks
    • Select the network name corresponding to your WiFi SSID, you will then be prompted to enter your password which is the WiFi key

    How do I change my WiFi password?

    1. Open your web browser and type 192.168.0.1
    2. Login with the default password: admin
    3. Go to Settings > WiFi Settings and under the Basic Settings tab, under Main SSID, change the Pass Phrase* to your new password
    4. Click or tap Apply
    5. Confirm the changes by clicking or tapping Yes

    *In order to see your current password, tick the “Display Password” box

     

  • Setting up your 3-in-1 SIM

    How do I set up my AA In-Car WiFi Unit?

    All AA In-Car WiFi SIM Starter Packs contain a 3-in-1 SIM that can be used as a Standard SIM, Micro SIM or Nano SIM depending on which SIM enabled device you have. AA In-Car WiFi SIMs can be used in any unlocked device such as mobile WiFi devices, USB dongles, smartphones and tablets including the iPad mini.

     

    When you order your SIM Only Starter Pack we capture your payment details so that when you come to activate your service the process is as simple as possible, and your monthly invoicing can start in line with your service.

     

    Unlocked device

    An AA In-Car WiFi SIM will only work in an unlocked device, if you find that your device is not unlocked, please contact your previous network.

     

     

    What should my settings be?

  • Plan Information

    My Account

     

    • Update your address details
    • Update your payment details
    • View your current usage
    • View previous plans
    • Change your plan

     

     

     

    Your plan

     

  • Billing and Payments

  • Spend Control

  • Trouble Shooting

  • Making changes to your service

  • Orders and Shipping

iGEM Communications Ltd © 2017. All rights reserved.

AA In-Car WiFi is a trading brand of iGEM Communications Ltd

iGEM Communications Ltd is a company registered in England & Wales: 10215932

Registered office: 1 Quality Court, Chancery Lane, London WC2A 1HR